How to Track Shipments to Indonesia

How to Track Shipments to Indonesia

If you receive shipments from abroad and want to track their status, you can do so through the official website of the Directorate General of Customs and Excise (DJBC). Here are the steps:

Visit the Official DJBC Website for Track Shipment

Open your browser and visit the official website of the Directorate General of Customs and Excise (DJBC) at

Enter the Tracking Number or AWB

On the website, you will find a search box. Enter the tracking number or Airway Bill (AWB) of the shipment you want to track. Make sure the number is valid and correct.

Press the Search Button for Track Shipment

After entering the tracking number or AWB, press the “Search” button. The system will search for information related to the status of your shipment.

Check the Shipment Status

The search results will display the status of your shipment. The shipment status can be:

  • Documents received for processing.
  • Confirmation or waiting for complete documents.
  • Shipment completed.

Be Aware of Possible Issues

Sometimes, shipments from abroad cannot be tracked for several reasons. Some possible issues include:

  • The shipment has not yet arrived in Indonesia.
  • The shipment has arrived but has not been notified by the courier company for customs processing.
  • The tracking number or AWB entered is incorrect or fake.

Read More: IMEI Regulation in Indonesia: A Guide for Indonesian Citizens Returning from Abroad

Customs Duty and Import Tax Collection

Customs officers will check if the shipment from abroad needs to be subjected to customs duty and import tax according to applicable regulations. This is regulated by PMK 199/2019 concerning Customs, Excise, and Tax Provisions on the Import of Shipments.

Baca Juga:  Sikap Dasar Pegawai DJBC: Pentingnya Menginternalisasi Nilai-Nilai Sikap Dasar Pegawai Direktorat Jenderal Bea dan Cukai

If your shipment needs to be subjected to customs duty and/or import tax, the fees must be paid using a billing code to the State Treasury Account. Therefore, it is important to ensure that payments are made according to the applicable procedures.

Be Careful of Fraud of Track Shipment

DJBC also reminds the public to be cautious of fraud in the name of Customs and Excise and using personal accounts. Make sure you always communicate through official DJBC channels to avoid scams.

By following the above steps, you can accurately track the status of shipments from abroad and ensure that your items arrive safely and according to the applicable regulations.

This concludes the discussion on How to Track Shipments from Abroad

Indonesia Customs website here.
Collection of Indonesia customs consultations here.

Topic: Tracking Shipments, Indonesia Customs, DJBC, Airway Bill, International Shipments, Import Tax, Customs Duty, Shipment Status, Fraud Prevention, PMK 199/2019

Scroll to Top